WARRANTY & SERVICE ADMINISTRATOR -PETERBOROUGH

We have a vacancy for an additional Warranty & Service Administrator to join our busy team in Peterborough and supporting our activities at Norwich and our regional accounts team.

Open to anyone, this is a key position within our organisation and one which requires the right level of skill and commitment to getting the job done right every time at the crucial point of closing workshop jobs and final invoicing and submitting claims to manufacturers.

Key Aspects of the Role

 Reporting to the Regional Service Administration Team Leader, providing a right-first-time delivery of customer invoices and manufacturer claim submission.
 Support the processing of manufacturer self billing invoices.
 Achieve service department key performance indicators. (KPI’s)
 Build customer and manufacturer relationships and enhance their perception of our business.
 Liaison with customers, keeping them informed of work in progress and obtaining authorisation and purchase order numbers where necessary.
 Liaison with colleagues ensuring good communication and clear understanding of each others needs.

Key Result Areas

 Maintaining excellent relationships with internal and external customers.
 Decision making within given parameters and in the absence of supervision.
 Achievement of Manufacturer led initiatives including KPI’s and audit results.
 Maximum claim and invoice accuracy.
 Help identify and achieve process improvements.
 Growth of labour productivity and gross profit.
 Improvement on Customer Satisfaction Survey.

Competencies

- Relevant technical knowledge.
- Exceptional organisation skills.
- Good and effective communicator at all levels.
- Computer literate.
- Kerridge knowledge will be an advantage.
- Smart personal presentation.
- Can do, helpful approach.
- Calm and methodical under pressure.

Values Fit - Demonstrates behaviour that is consistent with our core values
Pioneering - Finds new and better ways of doing things
Pace & Ambition - Passionate about what they do and act promptly to achieve goals
Integrity - Are genuine and honest
Hungry to Learn - Demonstrates desire to develop and become the best they can be
Together we make a difference - Demonstrates support for others and shows their contribution counts.

How to Apply

Initially have an informal chat with Lee Sayer, Service Administration Team Leader, or applications in writing with a CV to:

Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG
filomena.baker@imperialcommercials.co.uk
01733 293603

Closing Date May 18th 2010